Privacy Policy

Last updated: February 2025

1. Data Controller

The data controller for processing under this policy is the provider of eveinsights (“we”). Contact details can be found on eveinsights.ai (e.g. in the imprint or contact section).

2. Data We Collect

When you visit our website and use our Service, we may process:

  • Account data: Email, password (hashed), and optionally name or company details when you register and manage your account.
  • Usage data: Logs (e.g. IP, time, actions), use of the dashboard, agents, and widget.
  • Content data: Configuration you provide (prompts, rules, context), chat history, and extracted insights when you use those features.
  • Technical data: Browser, device, language, to ensure display and functionality.

When you use the Service to communicate with your customers (e.g. via the widget), we process the resulting data (e.g. messages, session tokens) as a processor on your behalf. Details may be set out in a separate data processing agreement.

3. Legal Basis and Purposes

We process personal data on the basis of:

  • Contract (Art. 6(1)(b) GDPR): Providing the Service, support, billing.
  • Legitimate interests (Art. 6(1)(f) GDPR): Operation, security, improving the platform, preventing abuse.
  • Legal obligation (Art. 6(1)(c) GDPR): Retention and reporting duties.
  • Consent (Art. 6(1)(a) GDPR): Where we explicitly ask for your consent (e.g. newsletter, optional tracking).

4. Retention

We retain your data only as long as needed for the purposes above or as required by law. After your account is deleted, personal data is deleted or anonymized promptly unless we must retain it for legal or technical reasons.

5. Your Rights

You have the right to access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), and to object (Art. 21 GDPR). Where processing is based on consent, you may withdraw it at any time. You also have the right to lodge a complaint with a supervisory authority (e.g. in your EU country).

6. Cookies and Similar Technologies

We use technically necessary cookies or local storage (e.g. for login, settings, session). We may use optional analytics or marketing tools; in that case we will inform you and obtain consent where required.

7. Hosting and Third Parties

Our Service may be hosted in the EU/EEA. Where we use sub-processors (e.g. cloud or AI providers), we choose them with regard to data protection requirements and enter into required agreements (e.g. DPA, standard contractual clauses).

8. Changes

We may update this Privacy Policy to reflect legal or factual changes. The current version is always available on this page. We will notify you of material changes by email or via the Service.

For privacy-related questions, please contact us via the details provided on eveinsights.ai.