WhatsApp Feedback

Guests talk to you first
— not to Google.

For restaurants, cafés & hotels · AT & DE

Pilot feedback

12+ businesses in pilot · AT & DE

Live demo · At the table

Scan. Write. Done.

No form — WhatsApp opens directly.

Try WhatsApp demo How it works

At the table

How your guests get started.

Scan QR, write freely — no app, no login.

Guest scanning the QR code on a table tent — Table tent with WhatsApp QR code

Flow

Hear every voice.
Make great moments visible.

Guests write freely. The system knows what stays internal — and when a review link fits.

Scan

WhatsApp at the table — no app.

Write

Natural message, not a survey.

Triage

Criticism internal. Delighted guests can receive review text and a link.

Live preview

Chat to dashboard — live.

eveinsights

online

Escalation

30-minute wait — too long for us.

I'm sorry. Thanks for telling us directly — our team will handle this personally.

Thanks. It was the wait time, not the food.

Understood. I'll pass this on.

Address early · Guest heard

Write a message

eveinsights dashboard

Fields, trends, next step

Live

Dish

Required

Schnitzel

Wait time

too long

Service

Required

friendly

Review chance

yes

Escalation

Wait time rising this week

14×

Heard internally — before it goes public.

References

See feedback earlier.

Gasthaus SonnwendCafé MerianRestaurant AltstadtWeinstube KellerBistro NordHotel Seeblick

12+

in pilot

Live

Feedback & trends

Google

Replies with approval

50+

Guest languages

„Used to go straight to Google. Now we clarify in chat — and delighted guests write real reviews."

Thomas M.

Owner · Gasthaus Sonnwend · Salzburg

Fewer negative reviews

„Guests scan without hesitation. Food photos are popular — the dashboard shows what's working instantly."

Sarah K.

Restaurant manager · Café Merian · Vienna

High scan rate

„International without extra effort. Guests write in English or Italian — we see everything structured."

Marco B.

Operations · Restaurant Altstadt · Innsbruck

18 languages · 1 QR code

Languages

Guests write in their language.

LLM, not a form. No translation app — fitting replies, clear insights for your team.

50+ guest languages · zero setup

DeutschEnglishItalianoFrançaisEspañolPortuguêsPolskiČeštinaMagyarHrvatskiSlovenčinaRomânăNederlandsTürkçeالعربية中文日本語한국어РусскийHindi + many more

Privacy

GDPR-compliant. Under your control.

Enterprise AI, clear data flows — no training on guest data.

✓

GDPR-compliant

EU standards, DPA and clear privacy notices — for hospitality in AT & DE.
✓

Enterprise LLMs

Stable, controlled, business-ready.
✓

No training on guest data

Your data does not train models.
✓

Transparent processing

You control fields, analysis, review data and approval.

FAQ

Quick answers.

Do guests need an app? +

No. QR code → WhatsApp. No download, no login.

How quickly can I start? +

Place the QR code, test the flow once — done. Usually live in under an hour. Try the free WhatsApp demo first.

What does it cost? +

Starter from €79/month: WhatsApp feedback, escalations and review links for positive guests. Pro from €149/month: advanced AI insights, trends and team reports. Pro+ from €249/month: multiple locations, advanced rules and setup support.

All packages & pricing →

Which package fits my business? +

Starter is enough for table feedback and internal escalations. Choose Pro if you need more insights, trends and reports. Pro+ is for multiple locations or more support.

Compare packages →

Why WhatsApp — not a form or Google? +

Google only shows what gets posted publicly. Forms add friction at the table. WhatsApp is familiar: criticism stays in dialogue, great moments become visible — without pressure.

Why eveinsights →

What happens with criticism? +

Stays in chat and lands structured in the dashboard — not directly on Google. Your team can react early.

Who gets review links? +

Only guests with clearly positive feedback. Review text and link are prepared — the guest decides whether to post.

Will public review integrations be available? +

Planned, but not part of the current rollout. The focus is first on WhatsApp feedback, escalations and real team insights.

View Pro package →

Does AI post without approval? +

No. Reply drafts do not go to Google automatically. Your team stays in control.

Need IT or new software? +

No. A QR code at the table is enough. Dashboard in the browser, no on-site installation.

Multilingual? +

Yes. 50+ guest languages — guests write freely, with no per-language setup.

Which fields are collected? +

Freely configurable in the survey builder — e.g. dish, wait time, service or visit context.

How fast do I see feedback? +

In real time in the dashboard — messages, photos and detected patterns visible immediately.

Need WhatsApp Business? +

Not as a requirement. We set up the WhatsApp channel with you.

Print QR codes myself? +

Yes. QR delivered digitally — for table tents, menus or bill folders.

GDPR-compliant? +

Yes. EU standards, no training on guest data, full control over fields and approvals.

Who is it for? +

Restaurants, cafés and hotels in AT & DE.

Live demo

Try the flow — like your guests.

Scan QR or tap. Straight into the WhatsApp demo.

✓ Escalation & positive moment
✓ 50+ guest languages
✓ Live in minutes

Book a call